Privacy Policy

1. Data we collect

• Order details: child's name, age, gift wish/hobbies, and any special notes.
• Parent/guardian contact information provided through the form and WhatsApp.
• Payment confirmations via our external checkout provider (we do not store card data).

2. How we use your data

We process the data to create and deliver your personalized video, communicate about your order, and handle support or refund requests.

3. WhatsApp communications

Order confirmation and delivery updates are done through WhatsApp. Messages you send us on WhatsApp are subject to WhatsApp's own terms and privacy policy.

4. Sharing your data

We share data only with service providers required to operate the service (e.g., payment processing, hosting, and messaging). We do not sell personal data.

5. Data retention

Personalization details are retained only as long as needed to fulfill your order and for a short period to handle support or refund inquiries. We may keep non-identifying records for business reporting.

6. Your rights

• Request access to the personal data we hold about you.
• Request correction or deletion of your data where legally permitted.
• Withdraw consent for us to use optional details (e.g., special notes) at any time.

7. Security

We use reasonable technical and organizational measures to protect data. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. Children's data

Personalization requires information about children (name, age). This is provided by a parent or guardian solely to create the requested video. We do not market directly to children.

9. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at this page.

10. Contact

For privacy requests or questions, contact us on WhatsApp at +44 7926 690418.